Frequently Asked Questions


What if I Need Help?

Call the Brooks Benefits Service Team at (904) 417-9111 or email

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Who Is Eligible to Enroll in Benefits?

Employees If you are a full-time or part-time employee working 20 hours per week, you are eligible for benefits. Dependents…

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Can I Make Changes to My Benefits Throughout the Year?

Generally, no. IRS Guidelines do not permit you to make changes to your coverage unless you experience a mid-year Qualifying…

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What if I’m Not Electing Coverage?

Visit to decline coverage and enter your beneficiary selections.

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How Do I Enroll in Benefits?

Visit and make your elections within 30 days from your date of hire. Your benefits will begin the first…

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